Kontaktinformationen
Contact Information and Policy for SOCIAL MEDIA KING
(A Trading Style of HHFG LTD)
Company Details
- Trading Name: SOCIAL MEDIA KING
- Registered Company: HHFG LTD
-
Registered Office Address:
128 City Road,
London,
United Kingdom,
EC1V 2NX
Contact Methods
We value clear and efficient communication with our customers. To ensure your queries and concerns are addressed promptly, please use the following contact channels:
1. Contact Page
- Visit our official website and navigate to the Contact Us page for a convenient form submission. This method ensures your message is directed to the appropriate department quickly and efficiently.
2. Email
- For direct assistance, you can email our customer service team at:
customerservices@socialmediaking.com - We recommend including your order number or account details in your email subject or body to expedite the handling of your inquiry.
Contact Policy
Response Times
- Our customer support team strives to respond to all inquiries within 24-48 hours during standard business days (Monday to Friday).
- In cases where the inquiry requires additional investigation or coordination, a preliminary acknowledgment will be sent within this timeframe, with a follow-up resolution communicated as soon as possible.
Working Hours
- Our customer support team is available from 9:00 AM to 5:00 PM GMT, Monday through Friday, excluding public holidays.
Support Scope
- We provide support related to orders, service issues, account management, billing inquiries, and general questions about our services.
- For urgent matters, please mark your communication as urgent in the subject line; we will prioritize accordingly but cannot guarantee immediate responses outside working hours.
Accuracy of Contact Information
- Customers are responsible for providing accurate and complete contact details when reaching out. Inaccurate or incomplete information may delay the response process.
Privacy and Data Protection
- All communications are handled in accordance with our Privacy Policy. Your personal information will be kept confidential and used solely for the purpose of responding to your inquiry and providing support.
Escalation Process
- If you are dissatisfied with the initial response or resolution, you may request escalation to a senior member of our customer support team or management. We are committed to ensuring customer satisfaction and will work diligently to address concerns.
Postal Correspondence
- While we encourage electronic communication for speed and efficiency, customers may send postal correspondence to our registered office address:
128 City Road, London, United Kingdom, EC1V 2NX
By providing multiple contact methods and clear policies, SOCIAL MEDIA KING aims to maintain transparent, responsive, and effective communication with all clients and stakeholders.